Frequently Asked Questions
Everything you need to know about your Quintana Roo gear and orders.
How do I determine the correct bike frame size for my height?
We provide a comprehensive sizing guide on each product page. For a more personalized fit, we recommend using our Fit Ready program or consulting with a professional bike fitter to ensure optimal performance and comfort.
What is the typical shipping timeframe for a new bicycle?
Standard bike orders are typically processed and shipped within 5-7 business days. Custom builds may require additional lead time for assembly and tuning by our master mechanics.
Do you offer international shipping for sports apparel and components?
Yes, we ship our high-performance gear worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout. Please note that international orders may be subject to local customs duties.
What is your return policy on triathlon wetsuits?
We offer a 30-day return policy on all wetsuits. Items must be in new, unused condition with all original tags attached. We recommend trying your wetsuit on indoors to ensure fit before heading to the water.
Are Quintana Roo frames covered by a warranty?
Yes, all our carbon fiber frames come with a limited lifetime warranty against manufacturing defects for the original owner. Components and paint are covered under separate limited warranty periods.
Can I finance my purchase?
We partner with several financing providers to offer flexible monthly payment plans. You can select the financing option at checkout to see if you qualify for low-interest or 0% APR terms.